Privacy policy

Who is responsible for your information

The business behind Get Salon Website is named here, with its ABN and a contact email address, before launch. A privacy contact address is published with those details.

We follow the Australian Privacy Principles in the Privacy Act 1988 for the personal information we handle, whether or not the Act would otherwise apply to a business of our size.

What we collect and why

• When you book a call or send an enquiry: your name, your salon's name, email, phone number if you give it, the time you choose and anything you write in the message. We use it to hold the call, answer your question and, if you take up the plan, to set up your account.
• If you become a client: your business details, billing details, domain details and the content you send for your website. We use it to build and host your site, invoice you and meet our tax obligations.
• Technical request data: our web host processes details of each request, such as IP address, browser and the page asked for, to deliver pages and keep the site secure. We don't use it to identify visitors.

We don't ask for health information, and please don't send us any about you or your clients. If you don't give us your contact details, we can't arrange a call, but you can read every page of this site without giving us anything.

Who else handles it

• Our web host, Cloudflare Pages, run by Cloudflare, Inc., a United States company. Requests to the site pass through Cloudflare's network, which operates in many countries including the United States.
• Our booking and enquiry service. The booking calendar and enquiry form are not connected yet. When they are, this section will name the provider and where it stores data before either appears on the site.
• Professional advisers or authorities, only where we need legal or accounting advice or the law requires us to disclose something.

We don't sell or rent personal information, and we don't pass enquiries to other businesses.

Sending information overseas

Your information may be stored or processed in the United States by the providers above. We choose providers that publish their security and privacy terms, and we remain responsible for how your information is handled.

Your clients' information

If you are a client, enquiries sent through your own salon website are passed to you. We hold them only to deliver them, keep the site secure and count them for your monthly report. Your business is responsible for how it uses those details, including any privacy obligations that apply to it.

How long we keep it

• Call bookings and enquiries that don't lead to a plan: 24 months after our last contact, then deleted.
• Client records: for the length of the plan, then as long as tax law requires.
• Technical request data: handled by our host under its own retention settings, which we don't extend.

Keeping it safe

Information travels over encrypted connections. Access is limited to the people who run the service, and we delete what we no longer need on the schedule above.

Seeing, correcting or deleting your information

Ask us what we hold about you, to correct it, or to delete it, using the contact details above. We may need to confirm it is you. There is no charge.

Making a complaint

Complain to us first, in writing, and we will reply within 30 days. If you don't hear back within 30 days, or you're unhappy with the answer, you can take it to the Office of the Australian Information Commissioner at oaic.gov.au.

Cookies and analytics

This site sets no cookies and runs no analytics or advertising. See the cookie notice for detail, including what changes when the booking calendar is connected.

When this policy changes

The date at the top of the page changes whenever this policy does. Changes apply from that date.